Returns & refunds

We want every ritual to feel right. If something arrives damaged or incorrect, contact us within 7 days of delivery.

Eligible returns

• Damaged or leaking packaging on arrival
• Wrong product shipped
• Sealed, unopened packs in resaleable condition

Not eligible

• Opened tea bags for hygiene reasons
• Orders reported after 7 days without prior contact

How to request

Email orders@jayanaherbals.com with your order number and photos of the issue. Approved returns receive a replacement or refund within 7–10 business days.